Team Inbox

Shared WhatsApp Team Inbox

One inbox, every conversation, every agent. Assign chats, leave notes, see who is typing, and send templates when the 24-hour window closes. Built for support teams that hate missing replies.

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Team Inbox

Hi, what does the Pro plan include?

Hey Priya! Pro includes 3 numbers, 15K contacts, and full automation.

Do I need a developer to set it up?

Not at all - you can be live in under 5 minutes.

Built for teams

One inbox, every channel, every agent

The shared inbox that stops your team from stepping on each other and stops customers from waiting hours for a reply.

Assignment

Route the right chat to the right human

Assign a conversation to an agent in one tap. Filter by assignee, by unassigned, by status, or by tag. Auto-assign rules can pick the right person by region, language, or campaign.

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Manual + rule-based assignment
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"Assigned to me" filter for every agent
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Reassignment audit log

Assignment

Riya Agarwal

8 open conversations

Available

Arjun Singh

12 open conversations

Available

Meera Kapoor

3 open conversations

Away

RULE Tag "sales" + city "Mumbai" -> Arjun

Internal notes

Context for your teammates, hidden from the customer

Add an internal note to any conversation. Tag a teammate with @, reference a deal, or leave context for the next shift. Notes show inline in the timeline so the next agent picks up exactly where you left off.

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@-mention teammates with email notification
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Notes searchable across all conversations
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Pin important notes to the top of a thread

Conversation

Hi, looking for D2C bulk pricing options.

NoteRiya - flagged as enterprise from CSV import. @arjun please reply by 6pm

Hi Priya, sending you a calendar link now.

Perfect, what timezone?

24-hour window

Templates the moment the window closes

WhatsApp's 24-hour customer service window is a policy, not an inconvenience. dripBot tracks it for you: free-form text while the window is open, an auto-switching template picker the second it closes. No broken sends, no policy strikes.

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Visible countdown on every conversation
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Auto-switch composer when window closes
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Template picker pre-filtered for that contact's language

Composer (closed window)

Customer reply window closed 22h ago

post_purchase_followupEN - Marketing

cart_abandon_reminderEN - Marketing

support_check_inEN - Utility

Send template

How it works

Bring your team online in three steps

If your team can use WhatsApp Web today, they can use dripBot tomorrow.

Invite your team

Add agents by email. Each gets their own login, role (Admin / Manager / Agent), and shared view of every conversation.

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Set up assignment rules

Auto-route by tag, region, or campaign. Or keep it manual: anyone can claim or reassign any conversation in one click.

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Start replying

Free-form replies inside the 24h window, templates after it closes, notes and @-mentions throughout. dripBot keeps the entire history searchable.

FAQ

Team inbox questions

How many agents can use the inbox?

Starter includes 1 agent seat. Pro includes 3, Business is unlimited. Every agent gets the full shared inbox view and can be assigned conversations.

Can two agents see the same conversation at the same time?

Yes - the inbox is a true shared view. dripBot shows a "viewing now" indicator so a teammate knows you are already on the conversation before they jump in. Avoid collisions without locking anyone out.

What happens after the 24-hour reply window closes?

Once 24 hours pass since the last inbound message, Meta requires a pre-approved template to re-engage. The composer auto-detects this and switches to the template picker - no broken sends, no policy violations.

Can we add internal notes to a conversation?

Yes. Notes are visible only to your team, never sent to the customer. Use them for handoffs, customer context, or escalation notes. Notes appear inline in the conversation timeline.

Is there a mobile app for the inbox?

The dripBot dashboard is fully responsive and works in any modern mobile browser. A dedicated native mobile app is on the roadmap; today most teams use the mobile web inbox or assign mobile users to the WhatsApp Business app via Coexistence Mode.